Welcome to Formats and Touch Points.

FTP is a practical Simplified Change Management Concept that embracing Balanced Score Card framework with Human Engineering that includes Customer Relationship Management and Business Management.

Core to FTP are LEAN Thinking, Critical Questioning Technique to gain Methods Innovation and embracing the 6-Sigma FMEA in Problem Definition.

Hence FTP focuses on Meeting What the Customer Really Wants (Value-Add Statement) by organizing her internal processes (Formats) with minimum Waste (Cost Reduction) hence returning Maximum Financials ratios to the Shareholders.

I trust the FTP concept will be able to drive and deliver the high performance team within the organization to give consistency in customer experiences and grow the brand name with its Simplicity and ease of executing Autonomous Management and Controls.